Shipping policy

  • Order Processing Time

    • All orders are processed within 7-10 business days]. Custom engraving may require additional time, especially for bulk orders or intricate designs.
    • If we’re experiencing a high volume of orders, processing times may be slightly delayed. We’ll notify you promptly if this is the case.

    International Shipping

    • We currently don't offer international Shipping

    Order Tracking

    • Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

    Damaged, Lost, or Delayed Shipments

    • If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the item and packaging.
    • For lost or delayed shipments, please reach out to us so we can assist with filing a claim with the carrier.

    Returns and Exchanges

     

    • Custom engraved products are made specifically for you based on your unique design and specifications. As such, they are non-returnable and non-refundable unless there is an error or defect caused by us.

    • Please double-check all design details, including text, spelling, fonts, and images, before finalizing your order. We are not responsible for errors in the information provided by the customer.

    Contact Us

    If you have any questions or concerns about shipping, feel free to reach out to us at cjengrave.contact@gmail.com